Cancellation and Refund Policy

Cancellation and Refund Policy
Last updated on 16 Shawwal 1447H - April 4, 2026

At Sout Al-Manabir Company, we are committed to transparency and fairness in cancellation and refund procedures. By using the website or booking any service, you expressly acknowledge and agree to this policy.

First: Individual Maintenance (Appointment Booking):

1) Cancellation:

1.    The beneficiary has the right to cancel the booking at least (24 hours) before the scheduled service time.

2.    If the cancellation is made at least (24 hours) before the appointment, no fees will be charged.

3.    If the cancellation is made less than (24 hours) before the appointment, or after confirmation, or after the team has headed to the site, the company has the right to retain the full amount.

2) Refunds:

Cases where a refund is applicable:

1.    If the service cannot be performed by the company in full.

2.    If the appointment is canceled by the company.

Cases where a refund is not applicable:

1.    After the service has started or its procedures have been initiated.

2.    After the team arrives at the site and waits for more than (15) minutes without response from the beneficiary.

3.    If the beneficiary does not attend or cannot be reached.

4.    If incorrect or incomplete information is provided.

5.    If the cancellation is made less than (24 hours) before the appointment.

6.    Payments made for booking appointments or response fees after confirmation.

7.    Emergency (urgent) appointment fees are non-refundable under any circumstances, whether the visit is completed or not.

3) Fee Entitlement:
The company is entitled to the full booking or response fee in the following cases:

1.    The beneficiary does not attend at the scheduled time.

2.    Sudden cancellation of a confirmed appointment.

3.    The team arrives and waits for more than (15 minutes) without response.

4.    The service cannot be performed due to the beneficiary.

Second: Annual Maintenance Packages

1) Package Cancellation:

1.    Annual maintenance packages are provided under a contract concluded between both parties.

2.    The beneficiary is not entitled to cancel the package after signing and activation, and it shall be binding on both parties.

2) Refunds:

Cases where a refund is applicable:

1.    Before signing the contract or before the package is officially activated.

Cases where a refund is not applicable:

1.    After signing and activating the package.

2.    After benefiting from any visit or service under the package.

3.    If the beneficiary wishes to cancel after the contract has commenced for any reason.

4.    If the team arrives under the package and waits for more than (15) minutes without response from the beneficiary.

3) Alternatives to Refund (for Packages):
In special cases, the company may, at its sole discretion, provide operational alternatives instead of a monetary refund, including:
• Rescheduling visits.
• Extending the package duration.
• Freezing the package for a specified period.

Third: Refund Processing:

1.    Refund requests are reviewed according to this policy and based on each case.

2.    Approved refunds, if any, will be returned via the original payment method or another method determined by the company.

3.    Refund requests will be processed within a period not exceeding (14) business days.

Fourth: Cancellation and Refund Requests:
Requests must be submitted through the approved communication channels, providing the necessary booking details for verification.

Fifth: Contact:
Mobile: 0533417778
Email: info@s0almnabir.sa
Website: https://s-almnabir.sa
Booking: https://bookings-almnabir.sa