Service Policy
Last updated: 16 Shawwal 1447H - April 4, 2026
At Sout Al-Manabir Company, we are committed to delivering our services with high quality in accordance with clear and organized procedures. By using the website or booking any service, you acknowledge and agree to this policy.
First: Scope of Services:
Sout Al-Manabir Company provides its services in the following areas:
• Audio and electronic maintenance
• Audio consultation and engineering
• Plumbing and electrical works related to the service
• Technical support and periodic maintenance services
All services are provided based on the available technical capabilities and the defined scope of each service.
Second: Service Booking Process:
1. Services are booked عبر the website or approved channels.
2. The beneficiary is required to provide accurate and complete information when booking.
3. The appointment is confirmed after completing the booking and system approval.
4. The company has the right to modify or reschedule the appointment when necessary, with notification to the beneficiary.
5. The duration of the visit depends on the nature of the service and may vary from case to case.
Third: Attendance and Service Execution:
1. The beneficiary must be present at the specified location at the scheduled time.
2. The team shall attend according to the scheduled time or within a specified time window when necessary.
3. If the beneficiary does not respond after the team arrives and waits for (15) minutes, the appointment will be closed and the cancellation and refund policy will be applied.
4. Some services may require a site visit to assess the condition before actual execution.
Fourth: Pricing and Payment:
1. The cost of the service is clarified before execution or after inspection, depending on the type of service.
2. Some services require payment of booking or response fees, which are non-refundable.
3. Service fees are paid through the available payment methods on the website or as agreed.
4. Booking or response fees do not include spare parts or additional work unless otherwise agreed.
Fifth: Emergency Services:
1. The company provides urgent (emergency) services outside working hours or with high priority.
2. Special fees are charged for emergency response.
3. Emergency service fees are non-refundable under any circumstances.
Sixth: Service Execution Conditions:
1. The beneficiary must provide a suitable and safe working environment for the technical team.
2. The company is not responsible for any delay caused by circumstances beyond its control, such as:
o Site not being ready
o Delay in access or inability to enter
o Interruption of essential services (electricity, water, etc.)
3. Any additional work not included in the request will be agreed upon separately.
Seventh: Limitation of Liability:
1. The company is committed to providing services according to recognized professional standards.
2. The company is not responsible for any pre-existing hidden defects or issues outside the scope of the requested service.
3. The company is not responsible for any damages resulting from misuse or third-party intervention after service completion.
Eighth: Modification or Suspension of Service:
1. The company has the right to cancel or postpone the service in case of operational or emergency circumstances.
2. The company has the right to refuse service in the following cases:
o Unsafe working environment
o Violation of regulations or unlawful use
3. The beneficiary will be notified of any modification or cancellation as soon as possible.
Ninth: Relation to Other Policies:
This policy is subject to:
• Cancellation and Refund Policy
• Privacy Policy
All of which form an integral part of the website terms of use and services.
Tenth: Contact:
For inquiries:
• Mobile: 0533417778
• Email: info@s0almnabir.sa
• Website: https://s-almnabir.sa
• Booking: https://bookings-almnabir.sa